Shipping and Returns
Online Return Policy
We want your shopping experience to be the best. Therefore we honor returns and exchanges (unwashed, unworn items with original tags only) within 14 days* of receiving your order. To initiate a return or exchange, contact us at 1-(855)838-7655 or firstname.lastname@example.org Please include your name, address and order number.
Items should be sent back to
213 King St.
Alexandria, VA 22314
Your account will be credited (or exchange shipped out) upon receiving your return.
NO REFUNDS OR RETURNS FOR FORMAL DRESSES.
Please note, purchases made in stores can only be returned for an exchange or for store credit, excluding formal dresses.
Due to the nature of the special occasion industry and delicacy of our gowns, all formal purchased are final sale and not eligible for exchange or returns.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
General Shipping Information
We want you to receive your order as quickly as possible, so we use USPS Priority 2-3 Day Shipping Service and charge a flat $5 shipping fee. Please allow a day or two for us to process your order; you will be updated with tracking and delivery information via email as soon as your order is sent out.